Frequently Asked Questions
Once you decide on the Green Home Cleaning treatment you prefer, simply respond to the email to book your initial appointment with a Natural Zen Cleaning. Once confirmed you will receive another email with your formal estimate, informing you how many team members will service your home and the allotted time estimated to complete your Eco Friendly House Cleaning.
Our cleanings are thorough, all our teams are trained to work diligently and make the best use of their time to clean, scrub, and dust all the corners of your rooms. Our time calculation system accounts mainly for the size, flooring types, and presence of pet fur, however it can not account for heavily soiled conditions and or cluttered spaces. For first-time “initial” appointments we allot additional time to complete because our cleaning consultants are not familiar with the layout and condition of your space.
We clean all kitchen appliances inside and out, including your refrigerator and oven. We scrub clean your kitchen and bathroom cabinets. We perform a full dusting of all accessible surfaces including ceilings, walls, blinds, lighting fixtures, ceiling fans, vent grills, ceiling moldings, all furniture, decor, electronics, inside glass of windows as well as your home’s front and rear entry way. Bed turn-down along with a gracious treat of organic chocolate and organic tea.
For Move-Out or Move-In cleanings we also clean the inside of all cabinetry, drawers, closets, and built-in shelving units. You may view an itemized list of everything included with each Green Home Cleaning Treatment in the Services page of the Natural Zen Cleaning website.
Our teams are trained to make an assessment and gauge if the allotted time is sufficient to complete your home cleaning service. If the team believes they will require additional time we will inform you within the first hour so you may decide to ether allow them to continue until they finish every detail or prioritize the areas you wish for them to focus on. You may then schedule a follow up cleaning to tackle the areas not serviced during the initial green house cleaning.
Weekly (once per week)
Bi-monthly (every other week)
Monthly (every 4 weeks)
We are unable to schedule every three weeks as it will cause conflict with other clients. Our teams consistently perform quality thorough service and so long as you tidy up in between service visits you should be fine with a monthly recurring schedule repeating every 4 weeks.
Our signature organic essential oil aromatherapy service is included with every Green Home Cleaning appointment. You may inform our office and your team leader if you wish to opt out from receiving the aromatherapy service. Bare in mind we have a delicate blend of organic essential oils, for each Green Home Cleaning Treatment level. Each with their own aroma and therapeutic health benefits. (We never combine synthetics or perfumes in our blends)
We require all clients to keep a valid credit card on file in our office, and process every unpaid invoice by the end of business each day. If we are unable to collect payment upon request, you are liable to a $10 late payment fee as outlined in our policies.
Currently we have a postcard sized gift card you can rate our service on and write your candid comments about your experience with us. Then pass it along to your neighbors, friends, co-workers and relatives. Once the person contacts our office and schedules service using your promo gift card you will both receive $30 off your service.
Our members only rewards program is available for all clients who enroll in the weekly, bi-monthly or monthly recurring schedule. By simply keeping your appointments without lapse you will benefit from instant 15% savings off every service visit. You will also automatically receive our seasonal discount offers and will have guaranteed scheduling priority.
Please email or call our office to share your experience with one of our client relations representatives.
Our service guarantee states we will send someone back within 24 hours of service to re-clean any areas of concerns free of charge. We feel confident you will be happy with our services, please share the good news and help us by spreading the word about our wonderful service.
Please do tell us how we are doing and let everyone know how happy you are with us as well. We appreciate you taking the time to post your feedback on any social media outlet and online directory websites; Google, Yelp, Facebook, Better Business Bureau, YellowPages or Angie’sList.
We ask that clients provide their own detergent and money for the machines if needed. Please be sure to inform your cleaning teams of any special garment-care instructions. We suggest you make sure to separate delicate and dry-clean only garments so your team does not accidentally run them through the washing machine. In an effort to stay true to our Eco-friendly business model, we remind you to use Eco-friendly detergents, and please be advised we never use bleach.
Clients should have a toilet bowl brush, a broom and dustpan, and garbage bags. We do not provide Vacuum cleaners, these are suggested for all carpeted floor coverings, heavy duty dusting and homes with pets. Keep in mind that the better quality these tools are, the more efficient our cleaning teams can be. If you need to purchase a vacuum cleaner we recommend the Shark LiftAway Rotator; it is a powerful and durable machine =, it is easy to use and of great value. We do have some of items available for purchase from our office, so please advise if you would like us to deliver any cleaning tools to you.
All Purpose Cleaner:
Mrs. Meyer’s Unscented, Ha-Ra, Distilled White Vinegar, Water
Distilled White Vinegar, Water
Wood Floors and Furniture Cleaner:
Bona, Distilled White Vinegar, Water
Natural Stone Floors and Counters:
Ha-Ra, Distilled White Vinegar, Water
* For tough grime and to scour away stuck on dirt we
add a touch of Bon-Ami powder. We also use Baking Soda as needed mainly for the interior of the ovens and refrigerator.
Natural Zen Cleaning products will soon be available for purchase at our Natural Zen Cleaning online shop.
We do tend to get the most appointment requests for Thursdays and Fridays. Just before Thanksgiving and the Holidays we experience increased demand. The spring and fall are the most popular times for the Harmony Home Cleaning treatment which require more time making it a bit more challenging to fit everyone in. Please be sure to request your eco-friendly home cleaning service with as much advance notice as possible to ensure availability.
We offer our Simplicity house cleaning treatment at a 10% discount for landlords, who wish to maintain their home while their homes are occupied by tenants. The Simplicity treatment only cleans the bathrooms, kitchen and flooring throughout which tend to be the areas mostly neglected and affected by tenants. Often the cost of the cleaning is included with the rental agreement, saving both the tenant and the landlord the headache of costly cleanup and or repairs due to neglect once they vacate the unit. Please contact our office and ask to speak to Leonardo Vela, the owner, to discuss your details.
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