At Natural Zen Cleaning, we treat your home with the utmost respect and care. Our teams are trained to report any incident no matter how insignificant it may seem, so we may keep you informed. However, in the event that our team oversees an object was accidentally damaged, please notify our office within 24 hours of your appointment, and we will take action to provide compensation. We understand that our clients have items with sentimental value which may not be replaceable, which is why we take extra care in your home to be respectful of all your belongings. We are bonded and fully insured up to $1,000,000.00 liability.
This is the content: Our members only rewards program is available for all clients who enroll in the weekly, bi-monthly or monthly recurring schedule. By simply keeping your appointments without lapse you will benefit from instant savings off every service visit. You will also automatically receive our seasonal discount offers and will have guaranteed scheduling priority.
We understand there are times you may need to change or cancel an appointment, while we are sensitive to last-minute schedule changes, we require at least 48-hours notice for all cancellations. Due to the high demand for our services, we charge 50% of the full amount of the appointment if you cancel with less than 48-hours notice. If a Natural Zen Home Cleaning team arrives at a scheduled house cleaning appointment and is unable to gain access to your home, we will charge 50% of the full amount for the appointment. Our business is labor intensive, we employ honest, hard working people and compensate our cleaning crews well from the moment they enter our company vehicles to the moment they return to our office. We do not provide refunds.
We welcome all feedback from all of our clients, as we are always looking for ways to improve our services. If you are ever unhappy with our services please tell us immediately and we will make it right.
Please email or call our office to share your experience with one of our client relations representatives.
Our service guarantee states we will send someone back within 24 hours of service to re-clean any areas of concerns free of charge. We feel confident you will be happy with our services, please share the good news and help us by spreading the word about our wonderful service.
Please do tell us how we are doing and let everyone know how happy you are with us as well. We appreciate you taking the time to post your feedback on any social media outlet and online directory websites; Google, Yelp, Facebook, Better Business Bureau, YellowPages or Angie’sList.
We are happy to perform laundry services for you as long as the laundry facilities are located inside your home or building. Please be aware that laundry services will add additional time to your Green Home Cleaning appointment, there fore there will be an additional $35 fee. You will see laundry service itemized in your invoice.
We ask that clients provide their own detergent and money for the machines if needed. Please be sure to inform your cleaning teams of any special garment-care instructions. We suggest you make sure to separate delicate and dry-clean only garments so your team does not accidentally run them through the washing machine. In an effort to stay true to our Eco-friendly business model, we remind you to use Eco-friendly detergents, and please be advised we never use bleach.
Natural Zen Cleaning teams arrive equipped with all Eco-friendly cleaning products, supplies, sponges, and microfiber cloths to every Green Home Cleaning appointment. However, for sanitary reasons, we ask that clients provide some basic cleaning tools of their own.
Clients should have a toilet bowl brush, a broom and dustpan, and garbage bags. We do not provide Vacuum cleaners, these are suggested for all carpeted floor coverings, heavy duty dusting and homes with pets. Keep in mind that the better quality these tools are, the more efficient our cleaning teams can be. If you need to purchase a vacuum cleaner we recommend the Shark LiftAway Rotator; it is a powerful and durable machine =, it is easy to use and of great value. We do have some of items available for purchase from our office, so please advise if you would like us to deliver any cleaning tools to you.
We always strive to keep your Natural Zen Home Cleaning experience consistent. Though we cannot guarantee that you will always have the same cleaning team, we can commit to giving you an outstanding Home Cleaning experience with any cleaning team that we schedule to service your home.
Natural Zen Cleaning uses Non-toxic, Biodegradable and/or natural cleaning solutions. We employ a calculated blend including:
All Purpose Cleaner:
Mrs. Meyer’s Unscented, Ha-Ra, Distilled White Vinegar, Water
Distilled White Vinegar, Water
Wood Floors and Furniture Cleaner:
Bona, Distilled White Vinegar, Water
Natural Stone Floors and Counters:
Ha-Ra, Distilled White Vinegar, Water
* For tough grime and to scour away stuck on dirt we
add a touch of Bon-Ami powder. We also use Baking Soda as needed mainly for the interior of the ovens and refrigerator.
Natural Zen Cleaning products will soon be available for purchase at our Natural Zen Cleaning online shop.
We offer a Based on Budget option option which we can tailor to your needs. Simply contact our office let us know what your priority areas are along with your budget needs, and we will propose a service plan to fit within your parameters.
to your question?