Frequently Asked Questions

We require you to submit a quote
request with information about your property. This information
will be used to confirm your home’s location, size, flooring types and other details. You will then receive an accurate quote via email along with all available service options. Once you decide on the Green Home Cleaning Treatment you prefer, simply respond
to the email to book your initial appointment with a Natural Zen Cleaning. Once confirmed you will receive an email with your formal estimate, informing you how many team members will service your home and the allotted time estimated to complete your Green
Home Cleaning.

Our Green Home Cleaning Treatments vary from our least detailed Simplicity treatment which cleans your bathrooms, kitchen and flooring only to our Harmony treatment; the most detailed service which includes a thorough cleaning of all accessible surfaces top
to bottom. Including, ceilings, walls, floors, counter tops, baseboards, mirrors, furniture, windows, interior and exterior of appliances. We will move objects on counter tops and shelves in order to clean underneath them. All our Green Home Cleaning Treatments
include kitchen and bathroom disinfection. With every visit we provide our signature aromatherapy, complete bedroom turn-down service with organic chocolates and herbal tea left on the bed..

Our experience has proven our timing calculation is very precise within (+ / -) 5 minutes on average. The amount of time in which we can complete a Green Home Cleaning Treatment for even the smallest apartments can vary depending on the condition it is in.
Our cleanings are thorough, all our teams are trained to work diligently and make the best use of their time to clean, scrub, and dust all the corners of your rooms. Our time calculation system accounts mainly for the size, flooring types, and presence of
pet fur, however it can not account for heavily soiled conditions and or cluttered spaces. For first-time “initial” appointments we allot additional time to complete because our cleaning consultants are not familiar with the layout and condition of your space.

We believe your home is your sanctuary, and think of our service as a Spa style “treatment” for your home. Our Harmony Cleaning Treatment service includes everything provided in our Purity Cleaning Treatment, and more. This cleaning is very intense and detailed,
it requires more time and attention from our teams. We clean all kitchen appliances inside and outside, including your refrigerator and oven. We scrub clean your kitchen and bathroom cabinets. We perform a full dusting of all accessible surfaces including
ceilings, walls, blinds, lighting fixtures, ceiling fans, vent grills, ceiling moldings, all furniture, decor, electronics, inside glass of windows as well as your home’s front and rear entry way. For Move-Out or Move-In cleanings we also clean the inside
of all cabinetry, drawers, closets, and built-in shelving units. You may view an itemized list of everything included with each Green Home Cleaning Treatment in the Services page of the Natural Zen Cleaning website.

Q5. I’m thinking of starting with the Harmony Treatment, my house is small and
one of the bedrooms is a storage room at the moment, so the actual space to be cleaned is smaller. However, the rest of the house needs plenty of work – dirty baseboards, spattered walls and appliances in the kitchen, lots of dust, etc.
A5. Starting out with the Harmony Home
Cleaning Treatment is the best way to get your home to its best possible condition. It is by far the most detailed service available, you will love the results! We can easily customize your Green House Cleaning service and exclude certain areas, please provide
the measurements for the areas you wish to exclude and we will adjust your rate accordingly.

Starting out with the Harmony Home Cleaning Treatment is the best way to get your home to its best possible condition. It is by far the most detailed service available, you will love the results! We can easily customize your Green House Cleaning service and exclude certain areas, please provide the measurements for the areas you wish to exclude and we will adjust your rate accordingly.

We are a pet friendly company,
all of our team members are trained and accustomed to having a variety of pets around during service appointments. So long as your pets are not aggressive or overly friendly and playful, we are happy having their company while our teams are hard at work. Please
do inform us of any specifics we should be aware of.

All of our cleaning products are
Non-toxic, free of carcinogens and are fragrance free. We employ a blend of plant based, biodegradable eco-friendly cleaning products which are safe to use around children, pets and people with sensitivity and allergies to conventional cleaners.
Our signature essential oil aromatherapy
service is included with every Green Home Cleaning appointment. You may inform our office and your team leader if you wish to opt out from receiving the aromatherapy service. Bare in mind we have a delicate blend of organic essential oils, for each Green
Home Cleaning Treatment level. Each with their own aroma and therapeutic health benefits. (We
never combine synthetics or perfumes in our blends)
We are happy to perform laundry services for you as long as the laundry facilities are located inside your home or building. Please be aware that laundry services will add additional time to your Green Home Cleaning appointment, you will see laundry service
itemized in your invoice. We ask that clients provide their own detergent and money for the machines if needed. Please be sure to inform your cleaning teams of any special garment-care instructions. In an effort to stay true to our Eco-friendly business model
we remind you to use Eco-friendly detergents, and please be advised we never use bleach.
Natural Zen Cleaning teams arrive equipped with all Eco-friendly cleaning agents, supplies, sponges, and microfiber cloths to every Green Home Cleaning appointment. However, for sanitary reasons, we ask that clients provide some basic cleaning tools of their
own. Clients should have a toilet bowl brush, a broom and dustpan, and garbage bags. We do not provide Vacuum cleaners, these are suggested for all carpeted floor coverings, heavy duty dusting and homes with pets. Keep in mind that the better quality these
tools are, the more efficient our cleaning teams can be. We do have some of these items available for purchase from our office, so please advise if you would like us to deliver any cleaning tools to you.
Natural Zen Cleaning uses
Non-toxic, Biodegradable and/or natural cleaning solutions. We employ a calculated blend including:
All Purpose Cleaner:
Mrs. Meyer’s Unscented, Ha-Ra, Distilled White Vinegar, Water
Glass Cleaner:
Distilled White Vinegar, Water
Wood Floors and Furniture Cleaner:
Murphy’s Oil, Distilled White Vinegar, Water
Natural Stone Floors and Counters:
Ha-Ra, Distilled White Vinegar, Water
* For tough grime and to scour away stuck on dirt we
add a touch of Bon-Ami
powder. We also use Baking Soda
as needed mainly for the interior of the ovens and refrigerator.
Natural
Zen Cleaning products will soon be available for purchase at our Natural
Zen Cleaning Shop.
Our office staff makes every effort to accommodate our clients’ busy schedules. Availability for appointments varie depending on location, the time of year and the amount of advance notice we have to work your home into our calendar. We typically can fit new
clients with as little as one weeks notice, at times even less. We tend to get the most appointment requests for Thursdays and Fridays. Just before Thanksgiving and the Holidays we experience increased demand. The spring and fall are the most popular times
for Harmony and Purity Home Cleaning treatments.
We are happy to book recurring appointments on a weekly (once
per week), bi-monthly
(every other week),
or monthly basis (once every four weeks).
Unfortunately, we cannot accommodate requests for appointments on a 3 weeks schedule structure. You may contact our office to discuss alternative options.
We always strive to keep your Natural Zen Home Cleaning experience consistent. Though we cannot guarantee that you will always have the same cleaning team we can however commit to giving you an outstanding Home Cleaning experience with any cleaning team that
we schedule to service your home.
At Natural Zen Cleaning, we treat your home with the utmost respect and care. However, in the event that an object is accidentally damaged, please notify our office within 24 hours of your appointment, and we will take action to provide compensation. We understand
that our clients have items with sentimental value which may not be replaceable, which is why we take extra care in your home to be respectful of all your belongings. We are licensed, bonded and fully insured.
Natural Zen Cleaning team members are specially selected based on their ability to pass our rigorous product and service training. They understand that they are part of a quality-oriented company that promises to provide an elite level of service on every
visit. We also have unique quality control measures in place to help ensure consistency in our standard of service.
itemized in your invoice. We ask that clients provide their own detergent and money for the machines if needed. Please be sure to inform your cleaning teams of any special garment-care instructions. In an effort to stay true to our Eco-friendly business model
we remind you to use Eco-friendly detergents, and please be advised we never use bleach.
All cleaning team members must have considerable cleaning experience prior to employment with our company. We hire employees after a lengthy interview and orientation process. Each new team member must complete 4 weeks of product and service training with
our Quality Control and Field-Team Manager. We employ a strict process to evaluate, teach and reward our team members based on their performance. The owner of Natural Zen Cleaning personally ensures that all cleaning consultants are diligent, courteous, and
trustworthy.
Most of our clients are not home during their Green Home Cleaning appointments. Some clients let us in before they leave for work. Some clients leave keys with their front desk staff or have keys on file at our office. We have some clients who feel more comfortable
being home for their Green Home Cleanings. Whatever your preference, we are happy to make your Natural Zen Home Cleaning experience pleasant and convenient.
We require all clients to keep a valid credit card on file in our office. Payments are due on the day of service, you may opt to pay for your service via; cash, check, credit card, PayPal, ApplePay and Venmo. We process all payments on the day of your scheduled
Green Home Cleaning appointments.
While tipping is not required, it is customary for excellent service and greatly appreciated. Some clients leave cash or a check for their cleaning team members; others prefer to have our office staff add a gratuity to their credit card payment. Tipping is
discretionary.
We always strive to keep your Natural Zen Home Cleaning experience consistent. Though we cannot guarantee that you will always have the same cleaning team we can however commit to giving you an outstanding Home Cleaning experience with any cleaning team that
we schedule to service your home.
At Natural Zen Cleaning, we treat your home with the utmost respect and care. However, in the event that an object is accidentally damaged, please notify our office within 24 hours of your appointment, and we will take action to provide compensation. We understand
that our clients have items with sentimental value which may not be replaceable, which is why we take extra care in your home to be respectful of all your belongings. We are licensed, bonded and fully insured.
We offer a variety of promotions and discounts to our loyal clients as well as referral rewards that entitles you to 30% off your next Green Home Cleaning Treatment when you refer a new client to our services. We also offer seasonal discounts through our e-newsletters,
Facebook, Twitter and Instagram accounts.
All cleaning team members must have considerable cleaning experience prior to employment with our company. We hire employees after a lengthy interview and orientation process. Each new team member must complete 4 weeks of product and service training with
our Quality Control and Field-Team Manager. We employ a strict process to evaluate, teach and reward our team members based on their performance. The owner of Natural Zen Cleaning personally ensures that all cleaning consultants are diligent, courteous, and
trustworthy.
Most of our clients are not home during their Green Home Cleaning appointments. Some clients let us in before they leave for work. Some clients leave keys with their front desk staff or have keys on file at our office. We have some clients who feel more comfortable
being home for their Green Home Cleanings. Whatever your preference, we are happy to make your Natural Zen Home Cleaning experience pleasant and convenient.
We understand there are times you may need to change or cancel an appointment, while we are sensitive to last-minute schedule changes, we require at least 48-hours notice for all cancellations. Due to the high demand for our services, we charge a $35 cancellation
fee for all appointments canceled after this 48-hour window. We charge 50% of the full amount of the appointment if you cancel with less than 24-hours notice. If a Natural Zen Home Cleaning team arrives at a scheduled cleaning appointment and is unable to
gain access to your home, we will charge 50% of the full amount for the appointment. We do not provide refunds.
We welcome feedback from all of our clients, as we are always looking for ways to improve our services. If you are ever unhappy with our services please tell us immediately and we will make it right.
Please email or call our office to share your experience with one of our client services representatives.
Our service guarantee states we will send someone back within 24 hours of service to re-clean any areas of concerns free of charge. We feel confident you will be happy with our services, please share the good news and help us by spreading the word about our
wonderful services. We appreciate you taking the time to post your feedback on the Natural Zen Cleaning website, Google, Yelp, Facebook, Better Business Bureau or Angie’s List.

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