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Frequently Asked Questions

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You can book a cleaning service with us in three easy steps:

  • Fill out a quote request form on our website with your property details and preferences.
  • Check your email for our quote and choose the cleaning service that suits your needs.
  • Reply to the email to confirm your booking and receive your formal estimate.

We offer four types of cleaning services: Simplicity, Clarity, Purity, and Harmony. Each one has a different level of detail and coverage. Here is a brief overview of each service:

  • Simplicity: This is our basic cleaning service that focuses on the high-traffic areas of your bathrooms, kitchen, and flooring. It includes sanitizing these areas and removing dust and dirt.
  • Clarity: This is our mid-level cleaning service that cleanses the air you breathe by dusting all accessible areas and surfaces in your home, excluding minor details. It also includes tidying up bedrooms, living rooms, and common areas. It is great for clients who suffer from respiratory problems and allergies and need a breath of fresh air.
  • Purity: This is our standard cleaning service that covers all the accessible surfaces in your home. It includes everything in the Simplicity and Clarity services plus dusting furniture, wiping mirrors, cleaning windows, and turning down beds.
  • Harmony: This is our premium cleaning service that provides a thorough cleaning of your entire home. It includes everything in the Purity service plus cleaning ceilings, walls, baseboards, appliances, and moving objects to clean underneath them.

By choosing our cleaning service, you will enjoy the following benefits:

  • Eco-friendly and organic products that are safe for you, your family, and the environment.
  • Professional and trained cleaners who will treat your home with care and respect.
  • Organic essential oil aromatherapy diffusion that will create a relaxing and pleasant atmosphere in your home.
  • Complimentary organic chocolates and herbal tea treats that will make you feel pampered and appreciated.

The time it takes to clean your home depends on the size, condition, and type of cleaning service you choose. We use a precise timing calculation system that estimates the time needed for each cleaning service based on your property details and preferences. However, this system cannot account for heavily soiled or cluttered spaces, which may require more time. For first-time appointments, we also allot extra time to familiarize ourselves with your home and its layout.

The Harmony Cleaning service is our most thorough and detailed cleaning service that covers every inch of your home. It includes everything in the Purity cleaning service plus cleaning ceilings, walls, baseboards, appliances, and moving objects to clean underneath them. It is ideal for homes that need a deep and comprehensive cleaning. If you have a small home with one of the bedrooms used as a storage room, you can still choose the Harmony Cleaning service and let us know which areas you want us to focus on. We will customize our service to meet your needs and expectations.

You can choose from three recurring schedule options for your cleaning service: weekly, bi-monthly, or monthly. We do not offer every three weeks as an option because it would conflict with other clients’ bookings. Our cleaning service is thorough and high-quality, so you should be satisfied with a monthly schedule if you tidy up in-between visits.

We love pets and we are happy to work around them as long as they are not aggressive or too playful. All of our team members are trained and experienced in dealing with different types of pets. Please let us know your pets’ names and any special instructions so we can make them feel comfortable and safe while we clean your home.

All of our cleaning products are non-toxic, fragrance-free, and eco-friendly. They are safe for people with allergies and sensitivities to conventional cleaners. Our aromatherapy service uses organic essential oils that have different aromas and health benefits. However, if you prefer not to have aromatherapy, you can opt-out by informing our office. We respect your preferences and comfort.

Yes, you can communicate with our staff in English. All of our team leaders and client relation specialists are fluent in English. If you have any questions or concerns, you can always contact our office or your team leader. We are here to help you.

We ensure 5-star quality service by selecting, training, and rewarding our team members based on their performance. All of our team members undergo a background check, a 3-week product and service training, and a 90-day probation period. We also have quality control measures in place to monitor and maintain our high standards of service. We are a quality-oriented company that promises to provide an elite level of service on every visit.

Our staff receive extensive training on our products and services before they start working with us. They have to complete a lengthy interview and orientation process, followed by a 3-week product and service training with our quality control and field manager. They also have to pass our evaluation and feedback system based on their performance. Our owner personally ensures that all of our staff are diligent, courteous, and trustworthy.

Trusted Experts

Natural Zen Cleaning team members are specially selected based on their ability to pass our rigorous product and service training. They understand that they are part of a quality-oriented company that promises to provide an elite level of service on every visit.

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